FIRE / HOUSEOWNER / HOUSE HOLDER POLICY CLAIMS

What you should do in the event of damage/loss

Notify your insurance company as soon as possible
You must notify your insurance company in writing with full details as soon as possible. Early notification is required to avoid any prejudice to your claim.

Loss mitigating measures
You must take the necessary measures to mitigate further loss/worsening of the situation.

If temporary repairs are required to stop further damage, you should ensure that these are carried out immediately and the bills of work carried out should be kept as part of your claim.

If the repairs required are of a permanent nature, you should obtain estimates of the repairs required and send them to your insurance company for approval before commencing with repairs

Making a claim against your insurance company
You must submit your claim with all supporting information and documents to your insurance company.

You should cooperate fully with the adjusters/investigators appointed by your insurance company to assess your claim.