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For General Queries, Please Contact us via phone or fax or email and our Customer Service attendants will gladly direct you to the proper contact.

MUI Continental Insurance Berhad
Mezzanine Floor & 1st Floor,
Plaza See Hoy Chan,
Jalan Raja Chulan,
50200,Kuala Lumpur.

Email: gpa@muicna.com

MCI Auto-Assist Toll Free Number :  1-300-881-883

 Complaints

MUI Continental Insurance Berhad wants to ensure that all their customers and agents are comfortable with our service and have set up a Complaints Unit to cater for all our clients complaints.

To enable your complaint to be handled efficiently, kindly follow the basic steps below:

STEP 1
Make your complaint by completing the standard Complaint Form attached.

STEP 2
Email the duly completed Complaint Form to complaints@muicna.com
You will receive an auto-reply that contain the relevant details for future correspondences.

STEP 3
Keep copy of the Complaint Form for records and kindly await our reply within the stipulated timeframe.

STEP 4
If you do not receive a reply from us within the timeframe mentioned, please resend the Complaint Form to the same email address or call directly the Customer Advocate for further attention.

Please download the Complaints Form here


Office
General Line :  603-20709226
Fax Line: 03-20704226 (Mezzanine Floor)
603-20705226 (Mezzanine Floor)
603-20727226 (1st Floor)